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| a work activity is a set of similar actions that are performed together in many different jobs |
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| IMPORTANCE |  ingrandisci | RELEVANCE | |
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Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests |
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Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others and maintaining them over time |
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Communicating with People Outside the Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail |
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Operating Vehicles, Mechanized Devices, or Equipment Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft |
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Handling and Moving Objects Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things |
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Repairing and Maintaining Mechanical Equipment Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles |
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Performing General Physical Activities Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials |
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Selling or Influencing Others Convincing others to buy merchandise/goods or to otherwise change their minds or actions |
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Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, coworkers, and subordinates by telephone, in written form, e-mail, or in person |
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Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others |
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Assisting and Caring for Others Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients |
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Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems |
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Judging the Qualities of Objects, Services, or People Assessing the value, importance, or quality of things or people objects, Services, or PeopleJudging the Qualities of Objects, Services, or PeopleJudging the Qualities of Objects, Services, or People |
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Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events |
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Thinking Creatively Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions |
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Scheduling Work and Activities Scheduling events, programs, and activities, as well as the work of others |
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Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work |
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Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards |
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Estimating the Quantifiable Characteristics of Products, Events, or Information Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity |
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Inspecting Equipment, Structures, or Materials Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects |
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Interpreting the Meaning of Information for Others Translating or explaining what information means and how it can be used |
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Monitoring Processes, Materials, or Surroundings Monitoring and reviewing information from materials, events, or the environment to detect or assess problems |
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Developing Objectives and Strategies Establishing long-range objectives and specifying the strategies and actions to achieve them |
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Coordinating the Work and Activities of Others Getting members of a group to work together to accomplish tasks |
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Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources |
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Monitoring and Controlling Resources Monitoring and controlling resources and overseeing the spending of money |
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Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job |
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Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form |
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Repairing and Maintaining Electronic Equipment Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles |
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Working with Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information |
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Controlling Machines and Processes Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles) |
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Analyzing Data or Information Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts |
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Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data |
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Developing and Building Teams Encouraging and building mutual trust, respect, and cooperation among team members |
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Training and Teaching Others Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others |
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Providing guidance and direction to subordinates, including setting performance standards and monitoring performance |
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Coaching and Developing Others Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills |
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Providing Consultation and Advice to Others Providing guidance and expert advice to management or other groups on technical, systems, or process-related topics |
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Performing Administrative Activities Performing day-to-day administrative tasks such as maintaining information files and processing paperwork |
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Staffing Organizational Units Recruiting, interviewing, selecting, hiring, and promoting employees in an organization |
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Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used |
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